Return & Exchange Policy

Here’s a polished and Shopify-ready version of your Return & Exchange Policy for Monkey Mind, ensuring it’s clear, professional, and aligned with your streetwear brand’s limited-drop model:

Return & Exchange Policy

Last Updated: [Insert Date]

At Monkey Mind, each piece is crafted in limited quantities, which means we’re unable to support general returns. However, we’ve got your back in case of genuine issues.

🛍️ Policy Duration

Our return and exchange window is 3 days (72 hours) from the time of delivery.
If 72 hours have passed, unfortunately we cannot offer you a refund or exchange.

✅ Eligibility for Return/Exchange

We accept return or exchange requests only if:

  • The wrong size was delivered (our mistake), or

  • The item arrived damaged or defective

📸 Required Proof: Unboxing Video is Mandatory

To process a claim, you must provide:

  • A clear unboxing video showing the issue

  • The video must be recorded in one take, from the moment the package is opened (no cuts or edits)

⚠️ Claims without this video will not be accepted.

🔁 Resolution Options

If your request meets our criteria:

  • We’ll offer a full refund or

  • A free exchange (your choice)

  • No extra charges involved

🚫 We Do Not Accept Returns/Exchanges For:

  • Change of mind

  • Incorrect size ordered by customer

  • Requests made after 72 hours

  • Requests without valid unboxing video

  • Items that have been used or are not in original packaging

❗Our collections are limited and high in demand—please shop carefully.

📦 Size Exchange Policy

If we sent the wrong size:

  • We’ll handle the pickup and send the correct size

  • No extra charges

If the correct size was delivered but you want to exchange:

  • We can process the exchange

  • A ₹200 shipping fee applies (covers pickup + redelivery)

📝 Important Notes

  • Items must be unused, unwashed, and in original condition

  • Keep the original packaging for return/exchange to be approved

  • All requests must be made within 72 hours of delivery

📧 For return or exchange requests, contact us at:
support@monkeymind.store